Focus Contract Support

Updated on: March 31, 2026

This is the official support page for Focus Contract. If you have any issues while using the app, please contact us using the information below.

Contact Us

Support email: admin@freeshore.cn

We usually respond within 3 business days.

What We Can Help With

Account registration, sign-in, account binding, or account deletion issues
Subscription problems, missing entitlements, or purchase status issues
iOS Screen Time / Family Controls permission issues
App errors, crashes, or data display issues
Privacy-related requests, including access, correction, or deletion of personal information

Account and Sign-In Support

If you experience issues with phone number sign-in, Sign in with Apple, or WeChat sign-in, please email us and include your device model, iOS version, app version, and screenshots when possible so we can investigate more efficiently.

Subscriptions, Cancellation, and Refunds

If your subscription was purchased through the Apple App Store, cancellation and refund requests are generally handled through Apple's official subscription and refund process.

If your subscription status is not syncing, entitlements are missing, or restore purchase is not working as expected, you may also contact us for assistance.

Permissions and Privacy

Focus Contract relies on iOS Screen Time / Family Controls permission for its core functionality so that it can help you limit distracting apps during focus sessions.

If you have questions about permission usage, data handling, or our privacy policy, please review the privacy policy or contact us by email.